The 2-factor authentication (2FA) offers your account an additional level of security, preventing unauthorized accessing and thus protecting sensitive data even better.
Your personal 2FA code is generated with the help of a hardware or software Code-Generator and requested after entering the access data.
How to activate 2FA?
- To activate 2FA, click on the user icon in the upper corner.
- Then select Settings.
- Under Options you will find the selection “Two-Factor Authentication (2FA), move the toggle to the right to activate this option.
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Scan the new visible QR code with a 2FA app (e.g. Google Authenticator, Authy,...), insert the unique code from the app into the designated field and confirm with Continue.
- In the next step, it is MANDATORY to note the recovery code then confirm the checkbox "I have safely noted down this code" before clicking on "Enable" to activate 2FA for your Account.
Your recovery code is very important in case you delete your Authenticator app or lose access. Please also note that each recovery code can only be used once.
Losing the recovery code can lead to you being completely and irretrievably locked out of your Blockpit account!
After successfully setting up 2FA in Blockpit, the 2FA code is automatically requested each time you log in.
How to deactivate 2FA?
There are two options to deactivate 2FA in Blockpit.
Option 1, if you can access your Blockpit account:
- To deactivate 2FA, click on the user icon in the upper corner.
- Click on Settings.
- Under Options you will find the selection “Two-Factor Authentication (2FA), move the toggle to the left to deactivate 2FA.
- The sidebar will then open. Insert your 2FA Code and Password. Click on disable to deactivate 2FA in your Account.
Option 2, if you cannot access 2FA App:
- To deactivate 2FA with your recovery code, login with your E-Mail address and password on our Log-In Page.
- Click on "I lost access to my 2FA device".
- Insert your recovery code to access your Blockpit account. This will also automatically deactivate your existing 2FA. If you want to continue using 2FA, you will need to reactivate it later.
What can I do if I have lost access to my 2FA device and the recovery code?
Please create a support ticket also note the warnings in this article. Unfortunately, we cannot promise that we will be able to reactivate your account, but we will try to support you.